Last updated November 2026
Cancelling an order
You can cancel free of charge any time before your appliance is out for delivery. Just call or email us.
Damaged or faulty on arrival
If an appliance arrives damaged or doesn't work, tell our team during delivery or contact us as soon as possible. We'll repair, replace or refund it.
Change of mind
Unused appliances in original packaging may be returned by arrangement. Installed or used appliances can't be returned for change of mind, but are covered by the manufacturer's warranty.
Refunds
Approved refunds go back to your original payment method. Questions? Call (778) 362-1821.