Customer care

Delivery & Installation

Every appliance is delivered by our own team from our bases in Surrey and Whistler.

Last updated November 2026

Where we deliver

Metro Vancouver, the Fraser Valley and the Sea-to-Sky corridor, with scheduled trips to the Sunshine Coast, Vancouver Island, the Gulf Islands and the Interior.

Scheduling

After you order, we call to confirm the model, your address and a delivery window. Delivery charges for your area are confirmed on that call, before you pay.

Installation

Our technicians connect, level and test the appliance. Gas appliances are connected by gas-certified technicians. Built-in and panel-ready installs may need a site check first.

Haul-away

We can remove and responsibly dispose of your old appliance on the same visit. Ask when we confirm your order.

Inspect on delivery

Please check the appliance with our team before they leave and tell us about any visible damage right away.